* It’s forbidden to send newsletter to purchased lists or to public domain lists.
To send email to anyone using our system, you must have clearly obtained their permission.
This could be done through:
An email newsletter subscribe form on your web site.
An opt-in checkbox on a form. This checkbox must not be checked by default, the person completing the form must willingly select the checkbox to indicate they want to hear from you.
If someone completes an offline form like a survey or enters a competition, you can only contact them if it was explained to them that you would be contacting them by email AND they ticked a box indicating they would like you to contact them.
Customers who have purchased from you within the last 2 years.
If someone gives you their business card and you have explicitly asked for permission to add them to your list, you can contact them. If they dropped their business card in a fishbowl at a trade show, there must be a sign indicating they will be contacted by email about that specific topic.
Basically, you can only ever email anyone who has clearly given you permission to email them specifically about the subject you’re contacting them about. What kind of email addresses are NOT OK to send to with our system? Anything outside the examples above doesn’t equal permission in our eyes, but here are some examples to make sure we’re crystal clear. By using our system, you agree not to import or send to any email address which:
You do not have explicit, provable permission to contact in relation to the topic of the email you’re sending.
You bought, loaned, rented or in any way acquired from a third party, no matter what they claim about quality or permission. You need to obtain permission yourself.
You haven’t contacted via email in the last 2 years. Permission doesn’t age well and these people have either changed email address or won’t remember giving their permission in the first place.
You scraped or copy and pasted from the web. Just because people publish their email address doesn’t mean they want to hear from you.
Sure, some of these people might have given you their email address, but what’s missing is your permission to email them commercial messages. Blasting promotional emails to any of these people won’t be effective and will more than likely see your email marked as spam by many of your recipients.
What content MUST I include in my email?
Every email you send using our system must include the following:
A single-click unsubscribe link that instantly removes the subscriber from your list. Once they unsubscribe, you can never email them again.
The name and physical address of the sender. If you’re sending an email for your client, you’ll need to include your client’s details instead.
How we’ll know if you don’t have permission our system has numerous layers of approval and monitoring to ensure you comply with our anti-spam policy.
Here’s a few of them:
Until your account has been approved by a member of our team, every email you send will need to be approved.
We monitor blacklists and our abuse accounts all day every day. We can pinpoint who is causing us delivery problems or attracting complaints very easily.
If we do discover that you’re emailing people without their permission, we will terminate your account immediately. In the end, it’s really common sense. Take off your marketing hat and put yourself in your recipient’s shoes. If they don’t recognize who you are or aren’t interested in what you’re sending, they’ll think you’re a spammer. It’s that simple. If you have any questions about our Anti-Spam Policy, or if you want to report spamming activity by one of our customers, please contact us: [email protected]
What are the penalties applicable to customers who send spam?
- Account suspension for one week after the first abuse report
- Account suspension for two weeks after the second abuse report
- Definitive suspension of the account after the third abuse report
- Immediate suspension of the account in the event of abuse reported by spamtrap
- A penalty amounting to Dhs 5,000.00 for each blacklist in which Kloudymail IP’s or domains are inserted as a result of spamming
- In severe cases, we proceed by reporting the matter to public authorities
How can I delete my e-mail address from a mailing list?
You can cancel your e-mail subscription by simply clicking on the unsubscribe link found at the bottom of the newsletter you receive. By clicking on the link you will be brought to another page where you will be asked to verify your desire to unsubscribe. If there is no unsubscribe link, or it is not working correctly, please notify us by reporting this abuse of service [email protected]